Privacy Policy

Please read this Privacy Policy carefully before using this website


1. Vite Kenya respects the privacy rights of our users & are committed to protecting the information collected through its online products, online services and websites. We have adopted this privacy policy ("Privacy Policy") to explain how we collect, store, and use the information collected in connection with our services.

2. By installing, using, accessing the services, you agree to this privacy policy and give an explicit and informed consent to the processing of your data in accordance with this privacy policy. If you do not agree to this privacy policy, please do not install, use or otherwise access these services.

2.The Website and Vite Kenya App are jointly referred to as the "Platform". References to "you" or "your" in this Privacy Policy refer to the users of this Platform whether or not you access the services available on the Platform or consummate a transaction on the Platform. References to "we", "our" or "us" shall mean Vite Kenya.


"App(s)" shall mean applications for mobile and includes Vite Kenya App and Vite Kenya Partner Apps for Delivery Partner and Merchant Partner and/or other Devices. "Device(s)" shall mean a desktop computer, laptop computer, tablet, mobile phone, smart watch or such other electronic equipment. "Force Majeure Event" shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action or any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to your mobile or storage device, crashes, breach of security and encryption.

"App(s)" shall mean applications for mobile and includes Vite Kenya App and Vite Kenya Partner Apps for Delivery Partner and Merchant Partner and/or other Devices. "Sensitive personal data or information" consists of information relating to the following: Passwords; Financial information such as bank account or credit card or debit card or other payment instrument details; Physical, physiological and mental health condition; Sexual orientation; Medical records and history; Biometric information; Any detail relating to the above clauses as provided to body corporate for providing service; and Any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.

Vite Kenya Collects...

Vite Kenya collects: Information that you provide to Vite Kenya, such as when you create your Vite Kenya account. Information created when you use our services, such as location, usage and device information. Information from other sources, such as Vite Kenya partners and third parties that use Vite Kenya API. Vite Kenya collects the following categories of information: Information you provide This includes information submitted when you: Create or update your Vite Kenya account, which depending on your location and the Vite Kenya services you use may include your name, email, phone number, login name and password, address, payment or banking information, government identification numbers, date of birth and picture Submit information about your business and registration documents (for Vendors partners) Consent to a background check (for Vendor partners where permitted by law) Request services through an Vite Kenya app or website Contact Vite Kenya, including for customer support Contact other Vite Kenya users through our services Complete surveys sent to you by Vite Kenya or on behalf of Vite Kenya Enable features that require Vite Kenya's access to your address book or calendar

Usage Information

Location Information Depending on the Vite kenya services that you use, and your app settings or device permissions, Vite kenya may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi. If you are a driver or delivery partner, Uber collects location information when the Uber app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device. If you are a rider, Vite kenya may collect location information when the Vite kenya app is running in the foreground. In certain regions, Vite kenya may also collect this information when the Vite kenya app is running in the background of your device if this collection is enabled through your app settings or device permissions. Riders and delivery recipients may use the Vite kenyar app without enabling Vite kenya to collect their location information. However, this may affect the functionality available on your Vite kenya app. For example, if you do not enable Vite kenya to collect your location information, you will have to manually enter your collection address. In addition, location information will be collected from the driver partner during your trip, even if you have not enabled Vite kenya to collect your location information. Transaction Information We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person. Usage and Preference Information We collect information about how you interact with our services, preferences expressed and settings chosen. In some cases we do this through the use of cookies, pixel tags and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement. Device Information We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Log Information When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser and the third-party site or service you were using before interacting with our services.


Cookies are small pieces of information saved by your browser. Cookies are used to record various aspects of your visit and assist us in providing you with uninterrupted service. Cookies may be set in your browser by us when you access the Platform or may be set in when you visit Third Party websites. This anonymous information is maintained distinctly and is not linked to the Personal Information that you submit to us. We use cookies collected to: Authenticate your login information; Enable our security features; Show you advertising; and Improve and develop the features of the Website. Please feel free to change your browser settings if you do not wish to accept cookies. However, please note that changing your browser setting may affect your experience on the Platform. Collection of Sensitive personal data or information: We do not collect, store or process Sensitive personal data or information as part of our services on our Platform. Others:

In addition to the cookies, we may also collect information to enable us to understand you better so that we can improve (i) your user experience; (ii) to assist our customer service and technical support personnel; and (iii) put processes in place to prevent fraud and unlawful use. In an effort to make the Platform effective and improve the Platform, certain information may be collected each time you access the Platform. Such information may be saved in server logs in an encrypted form which may not identify you personally. Such information or data may include, but shall not be limited to, IP address, your server details, and duration of your visit, date, time or purpose of your visit. In addition to cookies we use web beacons, ad tags, pixels to advertise as part of the Platform. The above mentioned data may be used by us and may be shared with our sponsors, investors, advertisers, developers, strategic business partners or other associates to enhance and grow the user experience in relation to the Platform. Other uses of the information provided: We make all efforts to ensure that we collect only such Personal Information that we believe to be relevant in order to record, support, and facilitate access to the Platform.

Third Parties

The Platform and any communication sent to you may also contain/display Third Party advertisements and links to other websites or products and services. You agree and acknowledge that these Apps and websites are operated by Third Parties and are not controlled by, or affiliated to, or associated with us unless expressly specified. We are not responsible for any form of transmission, whatsoever, received by you from any such Third Party. Accordingly, we do not make any representations concerning the privacy practices or policies of such Third Parties or terms of use of such websites or Apps, nor do we control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites or Apps. The inclusion or exclusion does not imply any endorsement by us of the website, the Third Party, or the information on the website. The information provided by you to such Third Party websites shall be governed in accordance with the privacy policies of such websites and it is recommended that you review the privacy policy on any such websites and Apps prior to using such websites. These Third Party websites and Apps and advertisers may use technology to send the advertisements directly to your browser. In such cases, the Third Party websites or advertisers automatically receive your IP address. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. We do not have access to or control over cookies or other features that such Third Party websites and Apps and advertisers may use, and the information practices of these Third Party websites and Apps and advertisers are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. Security

We strive to ensure the security, integrity and privacy of your Personal Information and to protect your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. We are not responsible for any breach of security or for any actions of any Third Parties that receive your Personal Information. The Services are also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event. Vite Kenya shall address your discrepancies and grievances with respect to processing of information in a time bound manner. For this purpose, Vite Kenya has designated customer care Officers, who will redress your grievances expeditiously but in any event within one month from the date of receipt of grievance, and who can be reached by telephone or email info@Vite Changes to Privacy Policy We may change this Privacy Policy from time to time. If we make material changes to this Privacy Policy and in the manner we treat your personal information, we will provide you notice through the Website and/or Vite Kenya App. Your continued use of the services after such notice constitutes your consent to the changes. You are encouraged to check this Privacy Policy regularly for the latest updates to our privacy practices.